Friday, February 13, 2015

Dutch Railways Pays Maximum Fine as its Clients are Dissatisfied

The Dutch authorities have fined the national Dutch railways, NS, the maximum amount of 2.75 million euro because its clients were not sufficiently satisfied with its performance in 2014. An additional fine of 2.75 million euro for 2013, which would have been waived if there had been improvement in client satisfaction in 2014, has now become definitive.

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