Aggression on Buses Due to Frequent Delays

The trade union FNV Bondgenoten has produced a black book of drivers’ complaints. Based on an analysis of 289 complaints, it states that many drivers see the tight schedules as the source of much of the aggression against them. Furthermore, passengers become violent and spit on drivers when there is disagreement on ticket checking. Many drivers say that the employers are not dealing properly with complaints.
www.nrc.nl/binnenland/article2199824.ece/Invoering_medisch_dossier_ligt_stil_na_kraak_pas