The consumer organization, de Consumentenbond has published
that no other Dutch company is subject to as many complaints as PostNL, the package parcel
delivery company. The consumer organization
received 4600 complaints about the company.
PostNL responded that it dealt with 251 million parcels last year which is huge amount.
The consumer organization said that PostNL’s customer service is bad because
only people sending parcels can complain.Tuesday, March 26, 2019
Dutch Parcel Post Functions Poorly
The consumer organization, de Consumentenbond has published
that no other Dutch company is subject to as many complaints as PostNL, the package parcel
delivery company. The consumer organization
received 4600 complaints about the company.
PostNL responded that it dealt with 251 million parcels last year which is huge amount.
The consumer organization said that PostNL’s customer service is bad because
only people sending parcels can complain.
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